Reliable AV systems don’t maintain themselves
Even the best-designed AV systems need regular care. Over time, connectors loosen, settings drift, components wear and standards change. Without proper servicing, small issues can turn into failures — often at the worst possible moment.
At Penguin Media Solutions, we provide professional AV servicing, maintenance and testing to keep systems safe, compliant and performing as intended. From education environments and public venues to corporate meeting spaces, we support a wide range of installations — including systems we didn’t originally install.
Servicing across all environments
We provide servicing and maintenance for:
- Education — school halls, theatres, lecture theatres, classrooms and auditoriums
- Performance & entertainment venues — theatres, live venues, clubs and cultural spaces
- Corporate environments — conference rooms, boardrooms and training spaces
- Hospitality & public spaces — bars, restaurants, hotels and shared venues
- Civic & community buildings
Whether your system is simple or complex, new or legacy, we tailor our servicing approach to suit the space, usage and risk profile.
Flexible servicing that fits around you
We understand that many environments can’t simply shut down for maintenance. That’s why we:
- Work around your operational hours
- Schedule visits during school holidays, inset days, evenings or quiet periods
- Coordinate closely with facilities, IT and site teams
- Minimise disruption while maximising effectiveness
Our goal is to keep systems reliable — without impacting day-to-day use.
DBS-checked engineers
All Penguin Media Solutions engineers attending education sites are DBS checked, giving schools, colleges and universities confidence that work is being carried out responsibly and appropriately.
We’re experienced working within safeguarding requirements and site procedures, and we take that responsibility seriously.
What our servicing covers
Routine servicing & preventative maintenance
Planned servicing reduces failures and extends system life. Typical tasks include:
- Visual inspection of installed equipment
- Checking mounts, rigging and fixings
- Cleaning connectors, filters and ventilation paths
- Verifying signal paths and system operation
- Reviewing DSP, control and network health
Testing, inspection & certification
Where required, we can include formal testing and certification as part of a service visit:
- PAT testing of portable AV equipment
- Electrical testing and inspection where applicable
- Mechanical inspection of mounts, brackets and rigging
- Functional testing of audio, video and control systems
- Certification and documentation for compliance and records
We’ll advise on what testing is appropriate for your environment and responsibilities.
System health checks & optimisation
Servicing isn’t just about safety — it’s also about performance. We can identify:
- Audio tuning drift or level inconsistencies
- Control system issues or confusing workflows
- Network reliability problems
- Early signs of component failure
Often, small adjustments during a service visit can deliver noticeable improvements.
Takeover of existing systems
Inherited a system with little documentation or support? We regularly take over servicing for systems installed by others.
Our takeover process typically includes:
- System audit and condition assessment
- Documentation of equipment, signal flow and configuration
- Identification of risks, faults or improvement opportunities
- A clear plan for ongoing maintenance and support
This gives you a known baseline and a reliable point of contact moving forward.
Planned maintenance agreements
For many clients, a planned servicing agreement provides peace of mind. These can include:
- Scheduled service visits
- Priority response for faults
- Ongoing compliance testing
- Budget-predictable maintenance costs
- A consistent engineering team familiar with your system
Agreements are tailored — not one-size-fits-all.
Our approach
- Understand the environment — usage, risks and requirements
- Assess the system — condition, compliance and performance
- Carry out servicing and testing — safely and professionally
- Document findings — clear reports and certification
- Advise clearly — no jargon, no unnecessary upselling
- Support long-term reliability — with optional planned maintenance
Peace of mind, delivered professionally
AV systems are often business-critical and safety-critical. Proper servicing protects users, equipment and reputation — while reducing unexpected downtime.
Ready to book a service visit?
Whether you need a one-off inspection, compliance testing, or a long-term maintenance partner, we’re here to help.
Contact Penguin Media Solutions to discuss AV servicing, maintenance and testing for your environment.
